Byzantine Comcast

Comcast customer service at their facilities is byzantine in its procedures. To drop off the old modem which they will assuredly throw away they wanted to have me check in and wait in the cue. They took the modem off my hands to scan it for the account info and handed me a ticket for when I would be called up to complete the return and be given a receipt. The most silly bugger part of this is the amount of action taken to queue me up was more than the actual return process. If the bureaucratic silly buggers set up the correct process the return would have been done by the time the clerk printed the queue ticket. But nooooo!

Final count: 35 minutes on-site. The day before I had picked up a new router set and was out of there in 10.

I should have been able to just toss it in the trash or recycle it. They would know if it got reused because of its unique MAC address. They won't be using it ever again, so WTF is their problem?